Community Guidelines

A community is rooted in its shared values. At Time Auction, we value our community greatly and strive to uphold these standards and behaviours. These guidelines are here to help you understand what it means to be a member on our platform.

Organizations

Things to do

• Play nice We’re a diverse and inclusive community. Be polite and understanding in your interaction with others.

• Be responsive We are here to support one another. Whether it’s a volunteer enquiry or question from our team, please respond promptly to be respectful of everyone’s time.

• Be patient Most volunteers have full-time jobs or other commitments, so please be patient as it may take some time for them to get back to you.

• Be clear and transparent Create projects and time commitment that are realistic, and communicate these clearly to the volunteers. A large part of a rewarding volunteer experience starts with expectation alignment.

Things not to do

• Don’t spam You may receive the volunteers’ contact information, do not add those to your own database unless you have received explicit consent from the volunteers. Your account will be deleted and we’ll take appropriate action, which may involve legal actions in breach of data privacy laws.

Volunteers

Things to do

• Play nice We’re a community of many types of people, who may not think, believe or see the same perspective as you. Be polite and understanding in your interaction with others.

• Be responsive Please respond promptly to organizations’ communication regarding the volunteer projects you’ve applied to or taken on.

• Be patient Many NGOs have very limited manpower (that’s why they need you!), so please be patient as it may take some time for them to respond to you.

• Be clear and transparent A large part of a rewarding volunteer experience starts with expectation alignment. Please be realistic and clear with the organizations about what you can take on with consideration of your capacity and schedule.

Things not to do

• Don’t go MIA We understand sometimes things get in the way, and you are no longer able to commit to volunteering. Please be transparent and let the organization know if you need to withdraw or pause on the project, so they can plan and engage other volunteers to continue their programs.

• Don’t use Time Auction for commercial purposes Don’t harass, spam or solicit business from other volunteer and organization members. Accounts of such behavior will be deleted.

In Conclusion

If you don’t feel that you can abide by Community Guidelines as outlined above, perhaps Time Auction isn’t for you. We reserve the right to refuse service to anyone who does not comply with our community guidelines, privacy policy and terms and conditions.